Privacy Policy
Effective Date: 30th October 2025
Organisation Name: The Menopause Consortium Limited (TMC)
ICO Registration Number: ZB519261
1. Introduction
The Menopause Consortium Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, register for services, or engage with us in any other way.
We comply fully with the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
2. Who We Are
The Menopause Consortium Limited provides women’s healthcare and support services, including consultations, pathology testing, and prescription management.
Registered address: 126 Wish Hill, Eastbourne, East Sussex, BN20 9HL
Data Controller: The Menopause Consortium Limited (TMC)
Contact: 0115 648 3404 – info@themenopauseconsortium.com
3. What Data We Collect
We may collect and process the following personal information:
- Personal identification details: Name, date of birth, gender, address, email, phone number.
- Health and medical information: Relevant medical history, symptoms, test results, and treatment details.
- Payment details: Billing and transaction data.
- Technical data: IP address, browser type, and website usage information.
4. How We Use Your Information
Your data is used for the following purposes:
- To provide healthcare services and consultations.
- To process pathology tests and prescriptions.
- To communicate about appointments, results, and treatment plans.
- To comply with legal and regulatory obligations.
- To improve our website and service delivery.
5. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Consent: When you have given us explicit permission to process your health or personal data.
- Contractual necessity: When processing is required to deliver our healthcare services.
- Legal obligation: To comply with regulatory or statutory duties.
- Legitimate interest: For administrative or operational purposes necessary to run our services.
6. Sharing Your Information
We may share your personal data with your consent or where legally required, with:
- NHS organisations and healthcare professionals involved in your care.
- Pathology laboratories for diagnostic testing.
- Pharmacies and prescription providers to dispense medications.
- IT and service providers who support our website and systems (under strict data processing agreements).
All third parties are required to comply with GDPR and are only permitted to process your data for specified purposes and in accordance with our instructions.
7. Obtaining and Managing Consent
Before sharing your information with any third party, we will obtain your explicit, informed consent. You may withdraw this consent at any time by contacting us at info@themenopauseconsortium.com. Withdrawal will not affect any processing carried out before your request.
8. Data Retention
We retain personal data only as long as necessary to provide services and meet legal, clinical, and regulatory requirements. Health records are retained in accordance with NHS and statutory retention schedules.
9. Your Rights
Under GDPR, you have the following rights:
- Access to your personal data.
- Rectification of inaccurate data.
- Erasure (“right to be forgotten”).
- Restriction of processing.
- Data portability.
- Objection to processing.
- Right to lodge a complaint with the Information Commissioner’s Office (ICO).
For more information, visit www.ico.org.uk.
10. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
11. International Transfers
If any personal data is transferred outside the UK, we ensure it is protected through adequate safeguards such as the UK GDPR adequacy decisions or standard contractual clauses.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or by direct notification.
13. Contact Us
For questions about this policy or to exercise your rights, please contact:
The Menopause Consortium Limited
ICO Registration Number: ZB519261
Email: info@themenopauseconsortium.com
Phone: 0115 648 3404
Address: 126 Wish Hill, Eastbourne, East Sussex, BN20 9HL
